Does Good Client Protection Impact Financial Performance?

Prepared by B. Perez-rocha, A.G.F. Hoepner, L. Spaggiari, C. Lapenu and B. Brusky in collaboration with the e-MFP Making Microfinance responsible Action Group, May 2014.

Is there a business case for investing in client protection? This publication aims to answer this question based on an analysis from some of the most comprehensive databases in the microfinance sector. Drawing on the social and financial performance data from a consortium of eight organisations, the research offers insights into the relationship between financial performance and a select number of client protection practices.